The recent outages have caused my company to start looking for alternative CRM solutions unless Salesforce.com is able to stabilize their systems, and fast.
That is ... a big market for us to try and attack and win from our esteemed BT colleagues.
Once I got ahead, I wasn't as worried and I was more relaxed, and I was able to play pretty well.
Being down a few minutes can be tolerated, but outages that can last 30 or more minutes can seriously impact our ability to perform our job functions. This can have a serious impact on our customer's perceptions of our company and our ability to provide them support.