If they do not shift their efforts to alleviate technology issues and improve customer service in the coming months, they risk losing the customers they spent so much to acquire.
Consumers don't feel like they're being had because there's more information available.
Consumers are far more sensitive with buying gifts than they are with buying personal items. They're more concerned in making sure items arrive on time, if they're damaged, those kinds of issues.
Women buy three times as much in remote mail or phone order clothing purchases than men in traditional channels. We believe that category has been waiting for women to come online.
Security concerns are still high, but that's exceeded by price issues. In our survey, the number-one issue people considered with online shopping was better prices. Number two was credit-card security.