The markets for web conferencing and team-based collaboration, while still in an early phase of adoption, are converging and transitioning. Vendors are providing more integrated collaboration functionality spanning a variety of content, communication and collaboration technologies. Overall adoption will continue to increase as these technologies become more integrated with business processes.
Companies should look for solutions to support multiple regulations and multiple business units. Sustainable compliance, that is, a level of effort that is sufficient but not excessive, will only be achieved by consolidating compliance efforts through a programmatic rather than project oriented approach.
IT organizations need to implement IT controls for compliance management without increasing architectural complexity. This requires that IT organizations work hand-in-glove with financial, legal and business operations to manage operational risk. Expanding compliance and operational risk demands offer an opportunity for IT to build long-lasting value for the firm, or face the threat of becoming a scapegoat for operational and legal deficiency.