John Walden Quotes
Best Buy started recognizing that these categories (electronics) would be great categories over the Internet. The second thing was that building a competitive Internet channel was going to require capabilities and knowledge Best Buy frankly just didn't have, ... They recognized just how difficult that would be.
...We're trying to build the best of both worlds. We've created a wholly owned subsidiary of Best Buy, we've attracted unique talent with an incentive program, ... At the same time we're wholly owned by Best Buy, and we're creating incentives to take advantage of a shared consumer experience like integrating promotions and taking advantage of fulfillment from Best Buy. We're taking advantage of customer service and created an independent organization that we think is allowing us to build on some of the unique things Best Buy does.
The company, back in 1997, decided they needed to start experimenting with the Internet, not knowing how successful it would be, or frankly, even knowing what it would take to start a successful Internet business, ... It tried to figure out what it might need in the future, so the company put together a very simple site that sold music CDs. It was an easy category that didn't require a lot of investment.
Dave's enthusiasm for the business energizes leaders and employees alike. He leverages customer insights to challenge traditional thinking and, in the end, shows solid strategic and financial results. He is a valuable leader who teaches our retail and corporate employees about the business. He helps us develop innovative strategies and grow customer- centric leaders.