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My Favorite Quotes
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 Sheryl Kingstone - “Mobile CRM solutions are improving customer focus and putting field sales and service forces together at the center of corporate revenue responsibility. Mobile CRM is showing its real value by helping performance-driven organizations sell smarter, deliver highly personalized services, and enjoy higher levels of customer satisfaction by delivering time-critical information to field personnel, when they need it most.”
 Sheryl Kingstone - “Realize that Sage has been in the CRM space for a long time. They are not coming to the market with new technology it's more of a repositioning and branding effort in the U.S. and globally.”
 Sheryl Kingstone - “Realize that Sage has been in the CRM space for a long time, ... They are not coming to the market with new technology it's more of a repositioning and branding effort in the U.S. and globally.”
 Sheryl Kingstone - “If this was happening on an on-going basis I would be concerned. But hopefully they will learn from the experience and it will be a one-time thing.”
 Sheryl Kingstone - “And the networking complexities of five years ago are gone.”
 Sheryl Kingstone - “That's the major trend of CRM to get people out of the call center and into self-service,”
 Sheryl Kingstone - “The number-one criteria for staying with a software-as-a-service vendor is going to be customer service and support.”
 Sheryl Kingstone - “Microsoft has made a number of fixes to the previous version of their CRM software, including putting all of the tasks in a single account. This version makes it much easier for companies to access the information they need.”
 Sheryl Kingstone - “Microsoft has made a number of fixes to the previous version of their CRM software, including putting all of the tasks in a single account, ... This version makes it much easier for companies to access the information they need.”
 Sheryl Kingstone - “You don't spend that much money just for a customer base. If they discontinue the product, they're going to lose those customers anyway, because they won't be happy. So that means they would have spent billions for nothing.”
 Sheryl Kingstone - “CRM applications now can be so customized that it doesn't matter what the size of the customer is versus the size of the vendor.”
 Sheryl Kingstone - “The easier they can make their code, the more value that code has.”
 Sheryl Kingstone - “For years we've been talking about providing a single view of the customer and trying to consolidate all the different departments and initiatives in the contact center. But the agent still has to Alt-Tab between different applications and swivel-chair between different desktops. It's out of control.”
 Sheryl Kingstone - “Oracle has to bend to what the customer needs. If they don't do that, they're not going to get the value of the investment they made buying Siebel. They're not a dumb company.”
 Sheryl Kingstone - “Oracle has to bend to what the customer needs. If they don't do that, they're not going to get the value of the investment they made buying Siebel, ... They're not a dumb company.”
 Sheryl Kingstone - “This is how these companies are trying to take advantage of the upheaval in the industry. They are trying to motivate a company to leave their existing software.”
 Sheryl Kingstone - “The contact center--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimized for improved performance. The Microsoft Customer Care Framework helps break down the current barriers that exist.”
 Sheryl Kingstone - “Premise-based equipment providers had no idea how to sell business applications.”
 Sheryl Kingstone - “You can leverage the best of each application pretty easily. That creates a strong CRM strategy that would give a small business a good start.”
 Sheryl Kingstone - “The wireless Web technology, like all great Internet breakthroughs, is surrounded by hype. However, the reality is that the United States has a growing mobile work force that could turn the hype into solving real business issues, inasmuch as wireless creates a new paradigm that no longer restricts workers by physical boundaries or a tethered desktop PC system.”
 Sheryl Kingstone - “The complexity of on-premise software the updates and keeping it running can overwhelm a small business.”
 Sheryl Kingstone - “Number one priority should be an application and not a platform. What's more important is the ability for their customers to make unique business process and custom changes to their own applications or to build any application they want themselves. So, it's a platform play, but it's all about empowering the application itself.”