Rich Ackermann Quotes

We had no way of identifying where the problem occurred. We didn't have very good information, and user experience and application performance were somewhat of a mystery to us.

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We use it for monitoring individual applications, enabling us to improve problem resolution for users who are reporting problems and efficiently identify the root cause.

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We wanted to make sure we didn't create frustration for our agents because we certainly want them to bring their business to us.

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