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My Favorite Quotes
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 Mark Vigoroso - “Our research shows that 83 of leading companies indicate field service optimization is core to improving their competitive positions. True field service optimization requires service organizations to maintain the most cost-effective, productive, and profitable service chain at all times -- especially in the face of a myriad of constraints and interruptions.”
 Mark Vigoroso - “Our goal is to elevate the dialogue around post-sales service and address issues that go beyond the tactical operations of workforce or inventory management. We are building a community of senior business and technology executives to help shape the role service organizations should play in the product value chain.”
 Mark Vigoroso - “Tackling it end-to-end means incorporating people, process, data management, and warranty management. It allows companies to manage service as a business.”