approached at a high rate of speed and then conducted activity that in itself was suspicious. There were individuals hanging outside with what looked to be a weapon. It stopped and immediately put itself in reverse. Again suspicious activity. Our soldiers on the scene used established rules of engagement and all the training received ... (and they) decided that it was appropriate to engage that particular car. And as a result of that the driver was indeed killed and the passenger was hurt by shards of glass.
A lot of the calls come from shelters where applicants just pass the phone along to the next person in line without hanging up. They're just so relieved to finally reach someone who can help them. Some of the calls involving multiple claims can last several hours - and our folks end up handing the phone off to each other just to take a break.