Robert Townsend Quotes

All decisions should be made as low as possible in the organization. The Charge of the Light brigade was ordered by an officer who wasn’t there looking at the territory.

If you’re the boss and your people fight you openly when they think you’re wrong – that’s healthy. If your men fight each other openly in your presence for what they believe in – that’s healthy. But keep all the conflict eyeball to eyeball.

If you don’t do it excellently, don’t do it at all. Because if it’s not excellent, it won’t be profitable or fun, and if you’re not in business for fun or profit, what the hell are you doing there?

It’s a poor bureaucrat who can’t stall a good idea until even its sponsor is relieved to see it dead and officially buried.