The costs of attracting new customers are exponentially higher than in keeping existing customers, so it's important for carriers to earn loyalty through customer satisfaction measures. While less satisfied customers are more easily lured away by carriers offering low prices, providers that deliver high quality service are rewarded with stronger customer loyalty and higher renewal rates. Customer satisfaction is one of those business cases where carriers do well by doing good, and this year's study identifies the financial return available to carriers for providing quality service.
- Jeremy Bowler Visit FamousQuotes.com for more inspirational quotes
Read More Quotes
Change your thoughts, and you change your world. - Norman Vincent Peale Visit FamousQuotes.com for more inspirational quotes
Take the first step in faith. You don't have to see the whole staircase, just take the first step. - Martin Luther King Jr. Visit FamousQuotes.com for more inspirational quotes
If your determination to succeed is strong enough, failure will never overtake you. - Og Mandino Visit FamousQuotes.com for more inspirational quotes