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edwards deming Quotes

edwards deming

Rational behavior requires theory. Reactive behavior requires only reflex action.

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Management by results is confusing special causes with common causes.

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Confusing common causes with special causes will only make things worse.

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Eliminate numerical quotas, including Management by Objectives.

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There is a penalty for ignorance. We are paying through the nose.

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Whenever there is fear, you will get wrong figures.

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Does experience help NO Not if we are doing the wrong things.

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If you stay in this world, you will never learn another one.

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All anyone asks for is a chance to work with pride.

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We must understand variation.

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You can not define being exactly on time.

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The emphasis should be on why we do a job.

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When a system is stable, telling the worker about mistakes is only tampering.

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Any manager can do well in an expanding market.

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If you do not know how to ask the right question, you discover nothing.

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The result of long-term relationships is better and better quality, and lower and lower costs.

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Hold everybody accountable Ridiculous

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You should not ask questions without knowledge.

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The job can't be finished only improved to please the customer.

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Lack of knowledge . . . that is the problem.

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